Insurance claim assistance — Victoria (VIC)
Millnay-AU partners with homeowners across Melbourne and regional VIC to document damage, provide estimate packs for insurers and manage repair-ready quotations.
What we do for insurance claims
We prepare clear, insurer-ready documentation: scope of works, high-resolution photos, repair cost estimates, and on-site inspection notes tailored to VIC requirements. Our packages help reduce back-and-forth with insurers and speed approvals.
- On-site inspections across Melbourne and suburbs
- Photo packs & annotated reports
- Itemised repair quotes from trusted trades
- Direct liaison with insurers where required
Photo documentation
High-resolution, cropped images with notes to support your insurer assessment.
Our claims process
A clear four-step approach designed for VIC insurance workflows.
Coverage areas in VIC
We operate across greater Melbourne, inner suburbs and selected regional centres. Quick response in:
- Melbourne CBD & inner north
- Inner east & inner west suburbs
- Mornington Peninsula & Bayside
- Geelong and selected regional areas — contact us for availability
Office
12 Smith Street, Fitzroy VIC 3065
Recent claim assistance — case snapshots
Kitchen water damage — claim pack delivered
Bathroom ceiling leak — insurer-ready report
Smoke damage — fast documentation for emergency works
Why insurers and homeowners choose Millnay-AU
- Insurer-friendly documentation and clear itemised estimates
- Experienced assessors familiar with VIC regulations
- Transparent pricing and fast turnaround
We aim to reduce delays and improve clarity between homeowners, loss assessors and insurers.
FAQ — Claims & documentation
A: We can liaise on your behalf if you provide insurer details and consent.
A: Typical turnaround is 2–5 business days depending on complexity.
A: Yes — we can provide trusted trades for quotations and repairs after approval.