Legal — Millnay-AU

Legal information for our interior repair services in Australia. This page outlines Terms, Australian Privacy Principles (APP), complaints and how to request access to your personal information.

Data access request Terms & Conditions Privacy Policy

Australian Privacy Principles (APP)

Millnay-AU complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect only the personal information necessary to provide interior repair services, quotes and customer support. Personal data is used for service delivery, communications and legal compliance.

Lawful, transparent collection and purpose limitation
Secure storage and access controls
Rights to access and correction for individuals

Read full Privacy Policy

Terms & Conditions

These Terms govern provision of interior repair services by Millnay-AU in Australia. Clients must agree to these Terms when engaging our services.

Quotes are estimates based on information provided. Final pricing may vary following inspection. Where applicable, variations will be agreed in writing.

Payment terms are set out in the quote. Deposits may be required. Cancellation fees may apply for late notice or ordered materials.

We comply with Australian Consumer Law. Warranties on workmanship are provided as specified in the job documentation. Liability is limited as permitted by law.

Liability & limitation

Millnay-AU maintains public liability and professional indemnity insurance suitable for interior repair operations. Liability for indirect or consequential loss is excluded to the maximum extent permitted by law. Nothing in these Terms excludes statutory rights under the Competition and Consumer Act 2010 (Cth).

For warranty claims, contact our support with photos and a description of the issue; we will assess and respond promptly.

Intellectual Property

All content on this site, including text, images and designs, is owned or licensed by Millnay-AU. Reproduction without written permission is prohibited. Clients grant Millnay-AU a limited license to use images supplied for promotional purposes unless otherwise agreed in writing.

Access & correction requests (APP rights)

Under the Privacy Act, individuals can request access to or correction of their personal information. Use the form below to submit a request. We will respond within a reasonable timeframe in accordance with APP 12.

Full name

Email address

Phone (optional)

Suburb / Address (for verification)

Request type

Details (include dates, job refs, photos if relevant)

I have read and accept the Privacy Policy

Privacy Officer

Our Privacy Officer handles APP requests and complaints. Expect an acknowledgment within 5 business days.

Email privacy officer

Complaints & dispute resolution

If you have a concern about our services, please contact us first so we can attempt to resolve the issue promptly. If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) for privacy matters or relevant consumer protection authorities for consumer disputes.

Step 1 — Contact Millnay-AU support with details and photos.
Step 2 — Escalate to the Privacy Officer if not resolved.
Step 3 — External complaints to OAIC or state consumer affairs where applicable.

Business & legal contact

Email: millnay-au@hotmail.com
Phone: + (61) 42 783-94-56
Address: 12 Smith Street, Fitzroy VIC 3065

For urgent legal notices, please send a clearly marked legal notice to the address above or email the Privacy Officer.

12 Smith Street, Fitzroy VIC 3065