Privacy Policy

This Privacy Policy explains how Millnay-AU collects, uses, discloses, and safeguards personal information in the course of providing interior repair services in Australia. We respect the privacy of clients, prospective clients, website visitors, suppliers, and other individuals who interact with us. This document outlines typical categories of data we handle, the purposes of processing, and the choices available to you. By engaging our services or using our website, you acknowledge that you have read this Policy and understand our practices described below.

Information we collect. We may collect contact details such as name, email address, phone number, and postal address, as well as project information including property type, location, photos you provide, and preferences related to materials and scheduling. When communicating with us, we may keep a record of correspondence, quotes, and project notes. Our website may gather basic analytics data such as pages visited, device type, and general location based on IP address. Cookies can help remember preferences and enable analytics features. You can adjust your browser settings to manage cookies as you prefer.

How we use information. We use personal information to respond to enquiries, prepare and manage quotes, deliver interior repair services, coordinate scheduling, and communicate updates. We also use data to improve our services, maintain records for administrative and compliance purposes, and perform aggregated analysis that helps us understand general usage patterns. Where we rely on third-party tools for communication, scheduling, or analytics, those providers may process data on our behalf subject to contractual safeguards and applicable law.

Sharing and disclosure. We may share information with service providers who assist with tasks such as logistics, waste removal, or specialised trade work required for your project. We take reasonable steps to ensure that such providers handle data appropriately and only for the purposes described. We may disclose information where required by law, regulation, or court order, or when we believe disclosure is necessary to protect the rights, property, or safety of our clients, team, or the public.

Data security. We implement administrative, technical, and physical measures designed to protect personal information against unauthorised access, alteration, or misuse. While safeguards reduce risk, *** method of transmission or storage can be guaranteed as entirely secure. We review our practices periodically and update controls as appropriate for our operations.

Retention. We keep personal information for as long as needed to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce agreements. Retention periods may vary depending on record-keeping rules and the nature of the project. When information is *** longer required, we take reasonable steps to de-identify or securely dispose of it.

Your choices. You may request access to the personal information we hold about you, ask for corrections if details are inaccurate, or contact us with questions about our practices. To submit a request, please use the details on our Contacts page or email us directly at millnay-au@hotmail.com. You can opt out of non-essential communications by following instructions in messages or by contacting us.

Cookies and analytics. Our website may use cookies and similar technologies to operate core features and understand aggregate usage. Some cookies are essential for site functionality. Others support analytics that helps us improve content and usability. You can control cookies through browser settings. For further information about your options, please consult your browser’s help resources. The cookie banner on our site allows you to record a preference that will be stored on your device.

International transfers. If we engage third-party providers located outside Australia, we will take steps designed to ensure an appropriate level of protection consistent with this Policy and applicable requirements. Where feasible, we select providers that commit to robust security and privacy standards.

Children. Our services are intended for property owners, tenants, and managers. We do not knowingly collect personal information from children. If you believe a child has provided data to us, please contact us so we can take appropriate action.

Links and references. Our website may reference internal pages such as Legal and About to explain terms, qualifications, or scope notes. We focus on transparent explanations and practical guidance relating to interior repair activities.

Updates to this Policy. We may update this Policy from time to time to reflect changes in our services, legal requirements, or best practices. The updated version will be posted on this page with an effective date. We encourage you to review it periodically so you remain informed about how we protect information.

Contact. If you have questions about this Policy or wish to exercise your rights, please reach out via the details below. Email: millnay-au@hotmail.com. Phone: + (61) 42 783-94-56. Address: 12 Smith Street, Fitzroy VIC 3065. We aim to respond within a reasonable timeframe and to address your request in line with applicable law.